1. How do you clean the clogged holes of screens (Twin Gears)?

  1. For severe clogging holes: We normally don't recommend harsh chemicals to clean above parts but, if it has severe clogging with calcium/minerals from fruits, vegetables, please follow the instruction below. Please soak the screen housing (screen area only, not the sensor area of extraction housing) in the mixture of bleach (Clorox) and water (ratio - bleach/water: 1 to 1) for more than 6 hours. This loosens the scaling and much of it can be brushed off by clean toothbrush or bristle. After above cleaning, please wash it thoroughly under the running water and after that, do soak the screen housing in the clean water again for more than 6 hours to remove bleaches completely out of the screen housing. Then, you can check the holes under the light!
  2. For minor clogging holes: Same as above procedure but, in the mixture of baking soda and water (ratio - baking soda powder/water: 2 to 8) overnight. This loosens the scaling and much of it can be brushed off by clean toothbrush or bristle. For better result, please spray extra baking soda powder on the surface of the screen while brushing by toothbrush or bristle.

2. How do you clean the outside surface of the motor base unit?

  1. Wipe the exterior surfaces with a damp cloth and dry with a clean towel. For keeping the best polish, clean the parts with the soft sponge first and dry it with the soft towel. After cleaning the juice extractor, let it dry thoroughly.

3. How many years of warranty do you provide?

  1. 10 years warranty: Motor, Switch Panel, Main Control Board, Fan, Splash Guard (Screen Cover).
  2. 5-year warranty: Extracting Screen Housing, Twin Gears, Mushy Pulp Remover (Scraper), Power Cord.
  3. No warranty (Wear & Tear): Cleaning Brush, Wooden Pusher, Pulp Collector, Juice Collector, Fuse, Silicone O-Ring, User's Manual & Others.

4. What is a living juice?

  1. The concept of living juice was first introduced by Dr. Norman Walker (1874-1983). Walker declared that the enzymes in fruit and vegetables die at temperatures which exceed 50 degrees Celsius. Walker explained that any juice extractor that used high-speed blade or centrifuge created friction heat leading to the destruction of enzymes. Nutritionists advise plenty of fresh, raw fruit and vegetables as essential to well-being but we only obtain the maximum benefits from them when the goodness is released from the fiber. Juicing is an effective method, a highly concentrated nutrient drink. For optimum benefits, the process must extract the goodness without destroying vital elements through heat. Living juice extracted at a low temperature holds up to 60% more nutrients - minerals, vitamins and living enzymes - for a nutritionally superior juice

5. How long can I store the juice?

  1. Vegetable juice is most effective when drunk immediately after juicing. As soon as vegetables are picked from the plant, they lose their energy and gradually die. Therefore the extracted juice loses potency even faster as it gets oxidized. Rule of thumb is that one should not store any longer than 72 hours.

6. Are there benefits to adding juicing into my eating plan?

  1. This depends on many factors including your lifestyle, dietary preferences, health conditions, etc. The DGA recommends that the majority of fruit intake come from whole fruits, including canned, frozen and dried forms. Juicing can be one way to increase your nutrient intake, and incorporate a variety of fruits and vegetables that you may not normally eat, such as kale or spinach, however, you should not rely on juice as your sole source of fruit or vegetable intake. To improve taste, some juicing recipes may include added sugars, such as sugar, honey, turbinado, raw sugar, maple syrup or molasses. Most Americans need to reduce their intake of added sugars. Choose juicing recipes that don’t include these ingredients or use non-caloric sweeteners instead.

7. Will juicing provide all the nutrients I need in my diet?

  1. No. Juicing can be a good way to introduce new fruits and vegetables, but a diet containing only these ingredients is missing some major nutrients. For example, protein and fat will only be present in very small amounts, so they will need to be obtained from other foods. Important vitamins and minerals like vitamin D, calcium, and iron may also be lacking. In addition, the amount of fiber may be reduced if the skin and pulp are removed in the juicing process. If you choose to juice, incorporate it into a healthy eating plan that includes foods from a variety of sources such as whole grains, fat-free or low-fat milk and milk products, and protein foods.

8. Is there a difference between a juice and a smoothie?

  1. Yes. A smoothie typically contains fruits and/or vegetables, but other ingredients, such as milk, yoghurt or protein powder, may be added as well. Smoothies can contain lots of ingredients: flaxseed, green tea, kefir, herbs and more. This is another option to increase consumption of fruits and vegetables, which may also increase your intake of calories and nutrients, like protein, vitamins and minerals. Juicing typically includes just the fruit and/or vegetable that has been liquefied. Some juicers remove fiber from the whole fruit or vegetable. Fiber is an important nutrient and many Americans need more fiber in their diets. Read on for more about fiber below.

9. Will you always lose the fiber?

  1. No. It can depend on the types of fruits and vegetables you use, as well as the equipment, and your personal preference. There are some products that do not extract or remove the pulp, such as a blender. If you would like to keep the pulp in your juice, be sure to research the properties and functions of the equipment you are considering.

10. Will juicing help me lose weight?

  1. Not necessarily. A juice may contain a considerable amount of calories which should be taken into consideration when managing your weight. In order to maintain your body weight, you must expend, or “burn” the same amount of calories that you consume, and therefore take in more calories than you use will lead to weight gain. For example, if your daily calorie needs are about 1600, and you consume 2100, you will experience weight gain, which may not be desirable depending on your current weight status.

11. Should I talk to my doctor before juicing?

  1. Yes. Juicing is not appropriate for everyone. For example, if you have diabetes or kidney disease, you may need to limit, or monitor your intake of certain nutrients such as carbohydrates, potassium or phosphorus, and adding certain fruits or vegetables may not be recommended. For example, fruits such as melon and banana are high in potassium, and someone with kidney disease may be instructed to avoid these foods. Also, a juice made of mostly fruits can be high in carbohydrates and could cause a rise in blood sugar, which could be problematic, especially in diabetics. In addition, juicing may also be a source of considerable calories, depending on the size, and content of the juice you make. Consuming excess calories can lead to weight gain, which can increase the risk of developing chronic diseases such as heart disease and type 2 diabetes. Talk to your doctor, registered dietitian, or other healthcare professional to help you determine if juicing is a healthy option for you.

12. Will juicing reduce my risk for certain diseases?

  1. The Dietary Guidelines state that that intake of at least 2 ½ cups of vegetables and fruits per day is associated with a reduced risk of cardiovascular disease, including heart attack and stroke. In addition, fruits and vegetables contain more fiber when eaten whole, which may reduce your risk of obesity, type 2 diabetes, and cardiovascular disease. Fiber can also play a role in providing a feeling of fullness, and promote healthy laxation. Most Americans don’t consume enough dietary fiber, and should increase their consumption of whole fruits and vegetables to help meet the recommendation for fiber. Since juicing fruits and vegetables can sometimes remove some of the fiber, it is not clear what the relationship is between juicing and health. If you choose to juice, try adding the leftover pulp from your juice to soups or muffins to help add the fiber into your diet.

13. Will juicing help to detoxify my body?

  1. There is no evidence showing the benefits of a juicing detox, juice cleanse or juice fast, which is when one drinks only juice and does not eat any solid foods for a set period of time. Doing this doesn’t detoxify your body. Your body naturally filters and removes most toxins.

14. What are the things to consider when purchasing a Juicer?

  1. Speed: Juicers have different rotations per minute (RPMs) which affects the speed that you juice. Typically, the slower the speed, the better the juicer. A juicer with low RPMs produces a more nutrient dense juice. These juicers squeeze and “chew” the food slowly, causing almost no heat. It does not heat the juice up and it preserves enzymes and the vital nutrients in the juice.
  2. Quality of Juice: For most people, their main reason for juicing is to improve overall health by drinking the key nutrients and absorbing them directly into the body. If that is your focus, then it is important to consider how well the juicer preserves the vital nutrients and how efficiently it extracts these nutrients. Again, a faster juicer typically yields less juice. It heats up and oxidizes the juice, giving you a lower quality juice.
  3. Price: Juicers can range in price from $60 for your department store find to upwards of $2,500 for your top of the line juicer. If juice quality is important to you, then be prepared to pay a couple hundred dollars for a juicer. If you just want to juice every now and then, opt for a less expensive juicer. No need to let dust collect on a top of the line juicer!
  4. Prep Time: Some juicers require fruits and vegetables to be chopped up into smaller pieces. This can slow you down when trying to prep your juices. Check out the juicer chute size.
  5. Yield: The amount of juice that is extracted from your fruits and vegetables is key. You want to maximize the amount of juice you get because organic fruits and vegetables can be costly. Dry pulp will tell you that your juicer is efficient.
  6. Size: Many juicers are large, heavy, and can take up a lot of counter space. Pay attention to the size of the machine you are considering. Typically, more expensive juicers are bulkier. If counter space is an issue, shop around.
  7. Noise Level: If the noise level is important to you, then consider a more expensive model. You don’t want to wake up my entire household just for a glass of juice in the morning.
  8. Ease of Cleaning: Some juicers have many parts to assemble and break down when it’s time to clean up. If you have a busy schedule, then you should take that into account before buying.

15. How to disassemble and clean?

  1. When finished juicing, let the machine run for about one minute to get rid of pulps remaining inside of the extract housing.
  2. After machine is turned off, unplug the power cord from the wall outlet and place a soft towel underneath the extract housing to avoid damaging the twin gears in case they drop.
  3. Unlock the extract housing by lifting the locking clamp up.
  4. Slowly pull the extract housing out from the motor base unit using both hands.
  5. Carefully pull the twin grinding gears one by one out from the motor base unit.
  6. Remove pulps or fibers lodged in the screen area by using the Screen Scraper (Cleaning knife).
  7. Clean the extracting housing and twin grinding gears with the cleaning brush. To extend the life of juice extractor, you need to clean all parts immediately right after use, before mineral build-up.

If twin grinding gears are stuck due to pulp lodged in the extract housing:

  1. Plug in the power cord and turn the main (red rocker) switch on.
  2. Unlock the clamp by pulling the lever up.
  3. Place your palm under the extracting housing to catch the twin gear set with the extract housing just in case it falls.
  4. Press the start button to release the gears from the screen housing. The rotting gears will push the screen housing and the motor will stop running within 5-6 seconds with a beep sound.
  5. Carefully pull the twin gears out from the extract housing.
  6. Turn the main (red rocker) switch off and unplug the power cord from the electrical outlet.

h. To maintain the shiny polish, clean the parts with the soft sponge first and then dry with the soft towel.

16. How to clean the inside of Extracting Housing?

  1. Slowly insert the cleaning brush into the extracting housing under the running (warm) water.
  2. Slowly pull the cleaning brush, while turning clockwise (under the running warm water). Repeat this step two or three times.
  3. Do not pull the cleaning brush out straight from the extracting housing. Otherwise, the brush handle may break.
  • In order to avoid damaging the magnetic sensor located at the bottom of the extracting housing, please do not submerge the sensor area of extracting housing in water.
  • IMPORTANT! Right after juicing, please clean the surrounding area (white bushing) of motor shaft by gently spraying water. When spraying water to the surrounding area of motor shaft, please lift the back of the juicer (Bottom Part) slightly so that water does not get into the inside of white bushing. Do not rub the white bushing of motor shaft with either brush or towel. Just simply dry up the remained water on the white bushing by gently tapping with soft towel.

17. Juicing TIPS!

In order to get the best result on your juicing with the twin gear juicer, do insert a small amount of food into the feeding chute, never a bunch of food at a time, in any circumstances. When you insert a small amount of food when juicing, the food can be crushed and ground more efficiently by and between two gears. At the same time. Those two rotating gears can crush cellulose fibers, breaking up cells in vegetables and fruits, extracting the nutrients locked inside such as minerals, vitamins, enzymes, amino acids, complex carbohydrates. But when you insert a lot of food into the feeding chute at a time, you are not able to expect above result.

  1. Carrots:

If your carrot diameters fit into the feeding chute, cutting carrots isn’t necessary. Lengthwise, carrots would be about five or six inches (15 cm). Always insert the thinner side first. Insert only one piece at a time, waiting until each piece is crushed down completely. Do not put a number of small chopped pieces of carrots into the feeding chute.

  1. Dandelion, Parsley, Endive or other leafy green:

Feed small handfuls into the juicer at a time, inserting stems (stalks) first.

b. Wheatgrass:

For best wheatgrass juicing results, use very small quantities. Do not insert a bunch of wheatgrass into the feeding chute; sprinkle a bit into the feeding chute. You do not need to use the wooden pusher. Wheatgrass is soft but the pulp is very hard and can sometimes generate a lot of pressure inside the juicer screen. We recommend cleaning the pulp out of the screen before the pulp gets full inside of the screen.

To prevent or reduce foaming, it is helpful to refrigerate the gears, screen housing and wheatgrass for about two to three hours or even overnight before juicing. While juicing, you can spray some water on the wheatgrass, or to pour a half teaspoon of flaxseed oil into the feeding chute before juicing the wheatgrass and while the machine is running. Or you may brush oil lightly onto the twin gears before assembly and juicing.

NOTE: If you do not mind your wheatgrass juice mixed with carrot juice, you can minimize foam by alternating wheatgrass and carrots while juicing.

18. How do you clean calcium and mineral deposits / Twin Gears?

  1. After using the machine for some period of time, you may notice a calcium or mineral deposit on the surface of the twin gears. This deposit can be removed by running soaked almonds through the machine. Another excellent way to remove the deposit is: After juicing carrots, feed some of the carrot pulp back into the feeding chute of your juicer and then add some granulated sugar (ratio: one table spoon of carrot pulp to two table spoons of granulated sugar). Alternate carrot pulp and granulated sugar several times and then run the machine. Or, you can try this method to remove the deposit: Do soak the twin gears in a pure vinegar bath overnight. This loosens the scaling and much of it can be brushed off. The vinegar used for de-scaling can be stored for reuse. Please label and storage bottle properly so that it is not accidentally used in food preparation. To prevent mineral scales, thoroughly clean the twin gears with warm water immediately after juicing. If delays on above cleaning, the mineral deposit starts to build up (It looks like a very thin film on the surface of the twin gears).

19. How do you clean sticky residue?

  1. Dried fruits and nuts can be very sticky on the inside surface of the juicer. To remove the residue more easily, run a couple of stalks of celery through the machine before disassemble the machine.

20. How do you clean the Motor Base Unit (MBU)?

Important! Right after juicing, please clean the surrounding area (white bushing) of motor shaft by gently spraying water. When spraying water to the surrounding area of motor shaft, please lift the back of the juicer (bottom part) slightly so that water doesn’t get into the inside of white bushing. Do not rub the white bushing of motor shaft with either brush or towel. Just simply dry it up the remained water on the white bushing by gently tapping with soft towel.

  1. Wipe the exterior surface with a damp cloth and dry with a clean towel. To keep the machine’s polish, clean the parts with the soft sponge first and dry it with the soft towel. After cleaning the juicer extractor, let it dry thoroughly.

21. How do you clean the Extract (Screen) Housing?

  1. To protect the sensor (Magnet) located at the bottom of the extract housing, please do not submerge the sensor area of the extracting housing in the water. It is no problem to submerge the screen portion of extracting housing in the water and also you can wash the sensor area with water. For cleaning the inside of extracting housing, please refer to the information on FAQ #16.

22. How do you clean the clogged holes of Extracting (Screen) Housing?

  1. Do juice the lemon and leave the extracting housing for all day without cleaning of screen area. The acid from the lemon juice can remove the residue on the screen of extracting housing. Later, you can clean the screen with cleaning brush under the running (Warm/hot) water. You can repeat it for better result.

Or, you can try following method of cleaning.
Soak the screen area (only screen portion, not the sensor area of extracting housing) in the mixture of baking soda and water (ratio- baking soda powder/water: 2 to 8) overnight. This loosens the scaling and much of it can be brushed off by bristle. For better result, please spray extra baking soda powder on the surface of screen while brushing with Bristle. Please note that you should not soak the sensor area of screen housing in the water in any circumstances.